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SPEAKERS AND PROGRAM

Sunday & Monday, 15th & 16th of October 2023
(Note: The Awards Dinner is on the second night)

DAY ONE

Sunday, 15th October 2023

Mark Carter
Sharpen Your Edge Using ‘Value-Add’ Extras
Prepare to be inspired as keynote presenter and professional speaker Mark Carter draws upon 16 years of experience to unveil the true meaning of "adding value" and how it can set your company apart from your rivals.

Mark's profound insights shed light on a common misconception: while many excel in one or two of the key value pillars such as tangibility, emotion, service, relationships, and personal value, they often fall short of hitting the mark by neglecting the crucial value triggers that our clients truly desire.

By harnessing all five value pillars and effectively engaging clients with our brand, we can forge a powerful connection that leaves our competitors in the dust.

In Mark's captivating first session, you will gain invaluable knowledge that will transform your approach:
  • Create a PLAYBOOK and MODEL of extra value: Discover the secrets to setting your company apart from your rivals by developing a comprehensive playbook and model that supercharges your clients' experience with your brand. By offering value that goes above and beyond, you will leave a lasting impression and cement in client loyalty.
  • Unleash the power of ‘VAEs’ (Value-Added Extras): Learn how to turn your clients into enthusiastic raving fans and unleash their potential to refer your business to others. Mark will reveal the key features of VAEs that have the ability to captivate your clients and turn them into raving fans.
  • ​Foster meaningful relationships in a tech-centric world: In a society that often defaults to impersonal modes of communication, discover the art of building genuine, quality relationships. Mark will provide practical strategies to help you navigate the digital landscape while maintaining a human touch, enabling you to connect with your clients on a deeper level.


Mark Carter

Mark Carter is an international keynote speaker, trainer, author and coach. He has
over 25 years’ experience as a global learning and development professional. His
TEDx talk was the trailer for his latest book, ‘Add Value’, published globally by Wiley.

Mark is the founder of a learning management system for SME’s and accredited in a
variety of globally recognised behavioural tools. He regularly consults businesses
around key pillars such as: leadership, culture, onboarding, sales, adaptability, and
presentation skills. Mark contributes across mainstream media: TV, radio, print and
industry specific publications.

Mark is often asked about how do you go from being a leader across Europe for
Contiki Holidays to a respected, sought-after speaker. A decade of experiences in
Europe armed him with a wealth of knowledge around people, human behaviour,
the psychology of decision-making and what makes people tick both personally and
professionally. Coupled with his own insatiable hunger for continued professional
development Mark has risen to become an innovative professional in his field.

So, from connecting with happy go lucky passengers in Europe, Mark now connects
with people globally on a deeper, more meaningful level in their own lives.

Upgrading from a charming tour guide to a wise sage and masterful storyteller, it’s
no wonder he’s a sought-after speaker!

Born in England, raised in Scotland, nurtured by Europe and matured through
several round world trips, Mark Carter is a truly global citizen. He now calls Australia
home where he enjoys the fruits of a sunny lifestyle. Mangoes, after all, don’t grow
in Edinburgh.

Darren Hunter
Using Compelling Offers to Win More Deals
In this session, we will equip you with the tools to conquer the challenges of indecisive property owners who say “Let me think about it!”, “I’ll get back to you” or “I just want to speak with a couple other agents”.

In this session learn to harness the power of an irresistible deal using ‘scarcity and urgency’ to propel your prospects to decision and push more deals across the finish line, leaving your rivals empty handed.

Prepare to unlock the secrets to success as we delve into:
  • Overcoming Objections with Ease: Discover how to navigate through stone walls of resistance when faced with objections like "But I want to think about it," "I still need to speak with other agents," or "I'll get back to you." We will provide you with proven techniques to break through these barriers and pave the way for decisive action in your favour.
  • Mastering the Art of Presenting Irresistible Offers: Acquire the exact script that will captivate your prospects, making them not only choose you but also take swift action. With our guidance, you will learn how to craft an offer that leaves no room for hesitation, compelling your prospects to quickly say "yes" with enthusiasm.
  • ​Leveraging the Power of Effective Offer Types: Unveil the two distinct yet highly effective types of offers that consistently yield results. By understanding the dynamics of these offer types, you will possess the knowledge to create compelling incentives that drive your prospects to choose you over your competitors.


Darren Hunter

Darren Hunter is a national and international property management trainer, expert and leading industry authority in fees and overcoming fee discounting, as well as productivity and time management.

Authoring two books ‘PM Fee Scripts Secrets’ and ‘Master Your Time Secrets’, Darren Hunter has been training Real Estate Business Owners and Property Managers on a national and international level at seminars, conferences and workshops across Australia, New Zealand and the United States since 2005, with his books now placed into 7 different countries.

Together with 15 years experience as a property manager between 1989 and 2005, Darren has also been a property inspector, senior property manager and state (network) property manager over South Australia and Northern Territory for one of Australia’s most respected real estate brands, managing 28 property managers over 18 regional offices.

Darren specialises in coaching agencies on how to earn more from their rent roll through getting better fees, and trains various topics including time management and stress management via online webinars, seminars, workshops and conferences.
To speak with Darren about how he can help you to earn more, book direct into his diary at GetBetterFees.com, or contact Darren at InspiredGrowthTraining.com

Michael Sanz
Attract Leads and DOMINATE Using Social Media
Do you often wonder how to leverage social media to create new opportunities and grow your rent roll?

It's a mystery for many, but fear not! In this session, renowned social media expert Michael Sanz will unveil the secrets that will transform you into the dominant "go-to expert" in your marketplace. Get ready for warm, consistent leads to come your way from your online posts and videos.

Michael Sanz and Deniz Yusuf, who recently attended the prestigious Social Media Marketing World Conference in San Diego, USA, are at the forefront of the ever-evolving social media landscape. They are here to equip you with the knowledge of rapid changes happening in the realm of social media on a constant basis.

During this session, Michael (with the help of Deniz Yusuf) will guide you through the process of turning a simple short video into a powerful tool that can be easily shared across platforms like TikTok, LinkedIn, Instagram, and Facebook.

By doing so, you will experience an accelerated return on your time investment and expand your digital impact, solidifying your prospects' perception of you as the undisputed market expert.

Prepare to acquire valuable ‘know-how’ that will revolutionise your social media game, including:
  • Crafting compelling blog articles inspired by your own short videos and repurposing them across multiple platforms.
  • Mastering the art of rapid blog post creation and creating educational memes tailored for Facebook and LinkedIn, captivating carousels for Instagram, and engaging videos for TikTok, Instagram, and Facebook Reels. These captivating content pieces will position you as the dominant force in your market, magnetising a greater number of prospects to your brand.
  • Special Bonus! We'll provide you with our exclusive PDF list containing 100 different educational property management topics. With this invaluable resource at your fingertips, you'll never find yourself lost for content ideas


Michael Sanz

As an international keynote speaker and business coach, Michael has spent the last decade specialising in property management outsourcing by using virtual assistants to drive business growth and efficiency. With over 20 years’ experience in property management, sales, and mortgage broking, he has a deep understanding of the entire industry and the challenges all businesses face. Throughout his decorated career, Michael has helped countless companies optimise their operations and achieve their goals through his expert use of virtual assistants and developed systems and processes.

Michael is also a thought leader and pioneer in the use of virtual reality technology and live-streamed 360-degree tours in property management, providing a unique and dedicated service to customers. He has presented at conferences and events across the globe in the USA, Europe, Asia, NZ and of course, Australia – sharing his knowledge and experience with other industry professionals.

His approach is driven by his passion for technology, systems and his ability to identify opportunities for improvement. He is known for his exceptional people skills, integrity, and ability to inspire and excel. He is a highly-rated speaker and his clients testify to his effectiveness in driving growth, efficiency and excellence. With a track record of delivering results and a commitment to professional and thorough communication, Michael is the go-to expert for businesses looking to take their business to the next level.

Deniz Yusuf
Generate Leads Five Ways Using Video
Prepare to revolutionise your social media and harness the power of video to generate leads and propel your rent roll growth forward on platforms such as TikTok, LinkedIn, Instagram, and Facebook.

Enter Deniz Yusuf, a true master of video marketing. In this educational session, he will unveil five dynamic ways to leverage video on social media and experience exponential growth in your rent roll by attracting new prospects that only want to deal with you and your agency.

Prepare to go next level as Deniz unveils:
  • The Five Video Types that Generate Warm Leads: Discover the magic of educational videos, ‘behind the scenes’ videos, property marketing videos, personal SMS messaging videos, and interviewing videos. With captivating examples, Deniz will demonstrate how each video type can grab the attention of your audience, build trust, and generate valuable warm leads.
  • Embrace Your Role as the Dominant Expert: Even if you're not currently recognised as the go-to expert in your marketplace, Deniz will reveal how you can position yourself as the dominant market authority. By implementing his strategies, you will rise above the competition and establish yourself as the trusted expert in your field.
  • Build Your Online Video Reputation: Uncover the secrets to building an impeccable online video reputation that will continuously generate a steady stream of warm and consistent leads. Deniz will guide you through proven techniques to captivate your target audience across TikTok, LinkedIn, Instagram, and Facebook. Get ready to unleash the full potential of your online presence.


Deniz Yusuf

For the past ten years, Deniz has been fully-committed to the real estate industry and has established himself as a prominent figure in the field. Throughout this time, he has honed his skills and experience to become an expert coach, mentor, and consultant to some of the best agents in the industry. 

Deniz has also been instrumental in the development of new business training courses for BDMs, company growth programs, and other initiatives that have helped real estate agents achieve remarkable success. In addition, he has organised the largest and most successful rent roll growth conference that Australia has ever seen, demonstrating his ability to bring together the best minds in the industry for the benefit of all. 

And if all that wasn’t impressive enough, Deniz has written and published the largest selling real estate growth book in the industry. His sharp insights and extensive knowledge of the industry have made him a go-to expert for those looking to succeed in real estate. With ten years of experience behind him, Deniz has a proven track record of helping agents and real estate teams achieve their goals and reach new heights of success. Whether you’re a new agent looking to break into the industry or a seasoned professional looking to take your business to the next level, Deniz has the expertise and experience to help you achieve your dreams.

Julie Collins
Why I sacked 100 Properties OFF the rent roll
A healthy quality rent roll is a core pillar for success and every property you take on will either HELP or HURT that result!

Unfortunately, with a focus on growth, it is common that we lose sight of the fundamentals of 'knowing your numbers' (not just how many properties we manage), and 'not all business is good business'.

Julie identified 100 properties that were detrimental and burdensome to the team and the business due to maximised time consumption, liability and financial drain.

By doing so, you will reward your team with a reduced workload, significantly lower stress, protect them from burnout, keep them in your business much longer and earn more fee revenue and deliver healthy profitable results all round.

In this session, you’ll gain valuable insights on how to transform your rent roll:
  • Understanding, identifying and eliminating "bad business" from your rent roll: Discover effective methods to recognise properties that hinder your success and learn how to remove them from your portfolio.
  • Building a devoted team that remains loyal to your agency: Understand the importance of caring for your team's well-being and ensuring they manage properties and clients that align with the company vision and nurture their strengths and commitment.
  • Implementing a plan to replace toxic business with high-quality opportunities: Develop a solid strategy to replace the unprofitable properties you have let go of, and watch as your earnings surpass what you had previously removed. 


Julie Collins

With extensive industry knowledge and experience gained over 35 years, Julie has established herself as a highly respected and prominent figure with expertise in the fundamentals of operating and leading a successful department.

Starting as a junior assistant, Julie went on to start a business from scratch, gained recognition as an award winning property manager, and has spent the last decade successfully leading teams spread across multi-office locations with a highly effective approach of systemisation, clear values, vision and common goals.

As a consultant, mentor and international keynote presenter, Julie continues to share her industry passion, commitment and expertise with inspiring and guiding individuals, teams and business owners to reduce stress and achieve positive outcomes.

Joe Iemma
Building a Customer Service Team Culture that Drives Sustainable Growth
So many rent rolls make grand promises of exceptional customer service to their new clients, only to witness those promises crumble as their teams fail to deliver. But not Joe Iemma, Director and Department Head of Property Management at Doyle Spillane Real Estate on Sydney's Northern Beaches.

With over 1100 properties under his management, Joe proudly declares that the key to achieving strong net growth lies in retaining properties and preventing leaks caused by customer service issues.

To truly achieve remarkable growth, it is essential to foster a team culture that upholds the values of quality customer service, going beyond mere promises.

In this empowering session, Joe will unveil his secrets to:
  • How to get complete ‘buy-in’ from your team, aligning them with your customer service promises, expectations, and values.
  • Establishing a bulletproof team culture and foundation that not only supports strong net growth but also commands the highest fees in the market, regardless of the discounted and low fees offered by your rivals.
  • Discovering the fundamental elements that compose a strong team service culture, capable of consistently delivering outstanding customer service results.


Joe Iemma

Joe Iemma is a highly accomplished professional in the real estate industry, currently serving as the Director and Head of Property Management at Doyle Spillane Real Estate. With an impressive career spanning over 35 years, Joe has established himself as a respected figure in the field.

Joe's journey in property management began in December 1988, right after completing his schooling. He quickly immersed himself in the industry, gaining valuable experience and knowledge along the way. In 1995, he obtained his licence as a Real Estate agent, further solidifying his expertise and credibility.

Throughout his career, Joe has worked diligently in all facets of the real estate business, starting from humble beginnings as a receptionist and gradually progressing to assume the role of Business Owner at Doyle Spillane RE in 2014. This diverse background has provided Joe with a comprehensive understanding of the industry and a unique perspective on its various aspects.

As the head of property management, Joe oversees a team of 15 leasing consultants, property managers, and administrative staff. His leadership and guidance have contributed to the success of Doyle Spillane Real Estate's property management division, which is widely recognised as one of the leading providers in Sydney. Under Joe's supervision, the team effectively manages a portfolio of 1,100 properties, demonstrating his exceptional organisational skills and commitment to delivering outstanding results.

Joe's unwavering commitment to upholding high standards, ethics, and professionalism is evident in every staff member he mentors within his department. He sets non-negotiable benchmarks, ensuring that his team operates with the utmost integrity and dedication. Joe's personal dedication to his chosen career path shines through in the exceptional service he and his team consistently provide.

Moreover, Joe strongly believes in fostering long-lasting relationships with landlords and tenants alike. His emphasis on building connections and his unwavering determination to deliver exceptional service have earned him a stellar reputation within the industry. Joe's personal touch and dedication ensure that anyone who interacts with Doyle Spillane Real Estate receives an exceptional standard of service.

With his wealth of experience, proven track record, and commitment to excellence, Joe Iemma is a prominent figure in property management, making significant contributions to the success of Doyle Spillane Real Estate and the overall real estate industry in Sydney.

Catherine Goodwin
Catherine's Journey to Winning the 'America's Cup' of Property Management
Catherine Goodwin, CEO and Managing Director of a leading real estate agency in Auckland, New Zealand, has emerged as a shining example of determination and expertise, carrying on a remarkable family legacy that spans half a century.

In 2011, Catherine made a bold decision alongside her father, Ashley Goodwin, to sell their highly successful real estate sales business. This strategic move redirected their agency's focus exclusively to property management, leading to the establishment of Goodwins, an independent agency proudly serving the entirety of Auckland.

The Goodwins story took another extraordinary turn in 2019 when Catherine, alongside Brendan and Aleina Goodwin, secured multiple prestigious contracts to provide executive, fully furnished accommodations. Their clients have included various tenant groups, such as sporting teams, film, and media studios, and more. Notably, Goodwins was selected as the preferred accommodation partner for American Magic, INEOS Team UK, and the Corporate Groups hosting Luna Rossa's Prada Pirelli syndicate during the 36th America's Cup hosted in New Zealand in 2021.

This ground-breaking achievement catapulted Goodwins into the real estate spotlight, elevating the company's reputation and disrupting various sectors by expanding into new markets. Under Catherine's leadership, the Goodwins team triumphed over much larger competitors, garnering media attention and culminating in her being awarded the Real Estate Institute of New Zealand's "Manager of the Year" across all real estate disciplines in 2021.

Continuing to discreetly cultivate valuable connections with high-net-worth individuals, international relocation networks, and renowned film and media studios, Goodwins remains at the forefront of the industry. Throughout numerous challenges and victories, Catherine has displayed unwavering resilience, successfully navigating the turbulent times brought about by the COVID-19 pandemic and solidifying Goodwins' position as a dominant force in Auckland's fiercely competitive real estate market. The relaunch of Goodwins Sales Team in October 2022 has strategically returned a new dimension to their services, further enhancing their ability to guide clients through the entirety of their real estate journey.

With Catherine's extensive experience and unwavering commitment to excellence, her insights and expertise are highly sought after in the real estate industry. Catherine promises to deliver a captivating and enlightening presentation, drawing from her remarkable journey to winning the 'America's Cup' of property management.


Catherine Goodwin

After leaving her career as a London-based solicitor, Catherine ignited her passion for Real Estate in 2005, returning home to join the Goodwin’s family-owned and independently operated Real Estate Agency. Catherine started from the ground up, first accepting a role as a Property Manager. Learning the ropes and displaying her clear talent for leadership and advocacy, Catherine was promoted into an Operations Management role, then appointed as General Manager before becoming Managing Director in November 2018. Catherine has overseen the company’s re-brand, and the launch of Goodwins into previously untapped sectors of Auckland’s Rental market. Genuinely a nurturing person, it is important to Catherine to stay true to herself, as well as ensure that from an operational perspective, that every policy, process, and technology implemented is delivering on expectation to both staff and clients.

Extremely hands-on can be the only way to describe Catherine’s managerial style. Catherine’s style of leadership has always been “to lead by example”. That is why people will still find Catherine conducting new business appointments, hosting viewings, assisting property managers at inspections, supporting activity at office reception, and physically attending to key clients. Catherine can regularly be found conducting training sessions for staff and oversees their office’s physical presentation – whatever needs to be done to ensure excellence is experienced by Goodwins’ clients.

Catherine is a nationally recognised industry leader, awarded New Zealand’s Manager of the Year 2021 (across all real estate disciplines) by the New Zealand Real Estate Institute.

Catherine was featured by Seven Sharp – for an interview on Executive fully furnished property/Opportunities for Auckland Property Investors; and is regularly contacted by writers and journalists from the likes of TradeMe, One Roof, and others for commentary.

Whilst many real estate businesses retrenched in the face of COVID-19 and unprecedented legislative barrage, Catherine led Goodwins to invest in enhanced training programmes, technologies, and grew their team!

“Our Team’s collective commitment to Goodwins’ Vision, Mission and Core Values, the things we will and will not compromise on to meet our promise to always be ethical and act with integrity, is essential in unifying our team,” says Catherine. “With Property Managers out on the road working across the length and breadth of Auckland, and our senior team travelling to build our network and deliver our growth strategy, a common goal is needed to set the tone, the approach and the direction for our business.”

DAY TWO

Monday, 16th October 2023

Brad Filliponi
Exploring The Future of Digital Property Marketing

Brad Filliponi, a true giant in the digital property marketing realm with over 20 years of experience as a real estate photographer, has left an indelible mark on the industry.

Today, the Digital Property Marketing Image service Box Brownie, the brainchild of Brad's expertise, has solidified its presence across an astounding 114 paying countries.

Every month, Box Brownie enhances over 100,000 property marketing images over the planet, revolutionising the way real estate agents showcase their properties.

In this highly anticipated session, Brad will take you on a journey to the forefront of property marketing's future.

Prepare to witness the astonishing progress from the humble street view property image from the 90’s to the extraordinary heights it has reached today.

Brad will guide you to leave a lasting impression on prospective clients by embracing the most innovative methods to digitally present properties online, so you can effectively differentiate yourself from the rivals.

Join Brad Filliponi and immerse yourself in the limitless possibilities of property marketing. Get ready to be inspired, empowered, and equipped with the tools to revolutionise the way you captivate your prospects and current clients, making a remarkable impact in the property marketing digital landscape.


Brad Filliponi

BoxBrownie.com’s co-founder and professional real estate photographer, Brad holds a wealth of knowledge that benefits many industry professionals. He is passionate about helping others to build a culture of success and create incredible marketing imagery that captures the attention of potential buyers. Brad also holds a deep knowledge base on what industry professionals are looking for and develops strategies to meet this demand.

Darren Hunter
How to CREATE an Irresistible Lead Magnet

Understand how to create ‘lead magnets’ as we explore capturing prospective client details and turning them into warm consistent leads.

IGT has harnessed the power of lead magnets for years, and in this session we will unveil the secrets to creating easy web forms, turning them into warm leads and rent roll growth.

In this session you will discover:

  • The THREE different but irresistible information tool types you can offer that your prospect who will happily trade for their contact details for.
  • How to create an email sequence that ‘warms them up’, turns them into raving fans and wanting to speak with you.
  • The best way to design your lead magnet page structure to ensure the highest conversion possible so you can capture their details every time.


Darren Hunter

Darren Hunter is a national and international property management trainer, expert and leading industry authority in fees and overcoming fee discounting, as well as productivity and time management.

Authoring two books ‘PM Fee Scripts Secrets’ and ‘Master Your Time Secrets’, Darren Hunter has been training Real Estate Business Owners and Property Managers on a national and international level at seminars, conferences and workshops across Australia, New Zealand and the United States since 2005, with his books now placed into 7 different countries.

Together with 15 years experience as a property manager between 1989 and 2005, Darren has also been a property inspector, senior property manager and state (network) property manager over South Australia and Northern Territory for one of Australia’s most respected real estate brands, managing 28 property managers over 18 regional offices.

Darren specialises in coaching agencies on how to earn more from their rent roll through getting better fees, and trains various topics including time management and stress management via online webinars, seminars, workshops and conferences.
To speak with Darren about how he can help you to earn more, book direct into his diary at GetBetterFees.com, or contact Darren at InspiredGrowthTraining.com

Expert Panel
Fast Start-Up: ZERO to Hero
Learn the transformation of Esther Nilson, Shadi Salehpour, Rachel Kelly, and Melissa Hickson as they built their rent rolls from scratch, transitioning from property managers to enterprising bosses and entrepreneurs overnight. Armed with nothing but experience and determination and ambition and little to no money to start off with, they defied the odds and emerged as shining examples of rent roll entrepreneurship.

Join us in this panel session, where you'll gain insights into the challenges they faced on their journey from a ‘scary ground zero’ to achieving business ‘break-even’, to sustainable growth knowing it was the best decision they ever made.

During this panel session, you will learn:
  • Lessons from Experience: Hear firsthand from our panel as they reflect on their journey and share THREE KEYS THINGS they would do differently if they were to start from scratch again.
  • Unleashing Rent Roll Growth: Explore the powerful rent roll growth strategies that provided our panelists with the greatest momentum on their path to success.
  • Competing with Established Brands: Discover the challenges they encountered when competing against big, well-established brands in their market.
  • ​The First Hiring Decision: Know into the moment when our panelists decided to employ their first team member. Gain valuable insights and expert tips on making the right hiring choices and setting your business up for sustainable growth.


Esther Nilson

Esther Nilson is a highly experienced property management specialist with her own small real estate business, Coronis + Esther Nilson, based in Southern River, Perth WA.

Esther commenced in real estate in 2007 and progressed through various roles in the industry before finding her passion in property management in 2011. She has won National industry awards and attained finalist award recognition at State level on numerous occasions throughout her career and has been a guest presenter on industry webinars and podcasts.

Esther is passionate about the 1%-ers in her property management service to clients via a high knowledge base and identifiable life experiences. She continues her pursuit of excellence through personal and professional development. Esther’s other passion as a qualified Trainer & Assessor is educating new recruits to the industry and delivering CPD training to her industry peers with the Real Estate Institute of WA. She is also currently the Chair of the REIWA Property Manager's Networking Committee, assisting REIWA Advocacy for appropriate industry and legislative changes.


Shadi Salehpour

Shadi is a highly accomplished property manager, possessing over 15 years of industry experience. Renowned for her unwavering dedication, she has established herself as a trusted authority in the field and area in Auckland.

With a solid foundation in real estate, a profound understanding of the rental market, vast experience, and an unwavering desire to make a positive impact, Shadi cultivated exceptional work ethics and delivered exceptional customer service. This not only fostered a loyal client base but also propelled her reputation as a reliable and results-driven specialist in property management.

Shadi believes her business revolves around people, recognising that beyond property transactions, she deals with individuals' emotions, aspirations, challenges, and ever-changing circumstances. She acknowledges that the scope of property management extends far beyond the physical aspects.


Rachel Kelly

Rachel Kelly is the owner and licensee of My Mermaid Home Real Estate. Growing up in a small town, she started her real estate career in Hervey Bay by walking into a pub and asking the local real estate guru for a job. Now 12 years later, Rachel calls the Gold Coast home and is the owner operator of My Mermaid Home, a house renovation Instagram page turned real estate agency. She found her home (in Mermaid) and wants to help others to do the same.

Backed by 12 years of experience in the industry, she has seen it all. She brings her expert knowledge in property management, her years of experience and her casual and common sense approach to real estate to help her clients bring their real estate dreams to life, whether it be in property management or sales.


Melissa Hickson

Melissa has more than 18years of property management experience and brings her wealth of knowledge of each and every client that she comes into contact with! She embraces what it means to be a true property management specialist!

Property Management isn’t just about collecting rent and charging a fee. Melissa is self-educator that loves to learn new skills and loves implementing new ideas into her business.

Melissa is a proud member of the Real Estate Institute of Victoria and Inspired Growth Training. She stays up to date with legislation changes, elite national and international training and also having continuous training so we can continue to assist in gaining the highest rental return for you and your investment.

She saw a need in the rental market for agents that genuinely care about their clients and their investment properties, that specialise in property management and provide a superior service.

This is how Melissa become the passionate and dedicated Director of one of Melbourne’s Wests top Property Management Agencies - Prime Residential Property Management.

Prime Residential represents her vision to be the best property manager she can be, always wanting to achieve more.

Melissa is a multi-award winner, taking away awards with Inspired Growth Training including the Coaches Choice Award 2019 and the Implementation Award 2019, along with the Real Estate Institute of Vic (REIV ) award for the Business Development Manager of the year in Vic for 2 years back to back in 2019 & 2020, along with the Property Manager of the Year 2021!

She has also had the privilege of being an Australian Finalist for the Real Estate Institute of Australia (REIA) awards twice too!

Melissa shows true passion for her job and doing what she loves every day will ensure that your investment property will be managed with care and professionalism and not become a headache, she simply loves what she does and loves the fact that her clients become life long friends along the way. Melissa is truly passionate about her job!

In her spare time, Melissa is a fitness junkie that enjoys who does Body Fit Training and Pilates daily, loves watching her beloved Collingwood Magpies play AFL, loves to travel solo and is a dog mum her to beautiful American Bulldog Xena.

Expert Panel
The Success Journey to ‘Next Level’
Prepare to be inspired as we delve into the remarkable experience of Joe Iemma, Linda Gulabovska, and Regan Leatch, the brilliant minds behind award-winning rent rolls steeped in a culture of excellence.

Their path to success hasn't been easy, filled with valuable learning lessons along the way.
In this captivating panel session facilitated by Darren Hunter, lean back and gain clear insights into the road that lies ahead of you as you grow and gain momentum.

Gather wisdom acquired by this panel of seasoned property management experts, enabling you to make the right decisions to navigate the challenges ahead of with confidence as you go to the next level.

Get ready to unlock a treasure trove of knowledge, including:
  • Game-Changing Rent Roll Growth Systems: Discover the TWO key systems that have propelled Joe, Linda, and Regan to where they are now. These revolutionary strategies will transform your approach to rent roll growth and set you on a path to your next level of growth and success.
  • Learn the ONE THING they would implement right away, based on their invaluable insights and experiences, if they had to start all over again. Benefit from their best hindsight to fast-track your journey to success.
  • ​Leveling Up Secrets: Uncover the best-kept secrets for transitioning from a small rent roll to a mid-size powerhouse, and ultimately reaching a large sized rent roll.


Joe Iemma

Joe Iemma is a highly accomplished professional in the real estate industry, currently serving as the Director and Head of Property Management at Doyle Spillane Real Estate. With an impressive career spanning over 35 years, Joe has established himself as a respected figure in the field.

Joe's journey in property management began in December 1988, right after completing his schooling. He quickly immersed himself in the industry, gaining valuable experience and knowledge along the way. In 1995, he obtained his licence as a Real Estate agent, further solidifying his expertise and credibility.

Throughout his career, Joe has worked diligently in all facets of the real estate business, starting from humble beginnings as a receptionist and gradually progressing to assume the role of Business Owner at Doyle Spillane RE in 2014. This diverse background has provided Joe with a comprehensive understanding of the industry and a unique perspective on its various aspects.

As the head of property management, Joe oversees a team of 15 leasing consultants, property managers, and administrative staff. His leadership and guidance have contributed to the success of Doyle Spillane Real Estate's property management division, which is widely recognised as one of the leading providers in Sydney. Under Joe's supervision, the team effectively manages a portfolio of 1,100 properties, demonstrating his exceptional organisational skills and commitment to delivering outstanding results.

Joe's unwavering commitment to upholding high standards, ethics, and professionalism is evident in every staff member he mentors within his department. He sets non-negotiable benchmarks, ensuring that his team operates with the utmost integrity and dedication. Joe's personal dedication to his chosen career path shines through in the exceptional service he and his team consistently provide.

Moreover, Joe strongly believes in fostering long-lasting relationships with landlords and tenants alike. His emphasis on building connections and his unwavering determination to deliver exceptional service have earned him a stellar reputation within the industry. Joe's personal touch and dedication ensure that anyone who interacts with Doyle Spillane Real Estate receives an exceptional standard of service.

With his wealth of experience, proven track record, and commitment to excellence, Joe Iemma is a prominent figure in property management, making significant contributions to the success of Doyle Spillane Real Estate and the overall real estate industry in Sydney.


Linda Gulabovska

Linda Gulabovska is an EXPERT when it comes to Property Management. A licensed Real Estate Agent with over 30 years of experience in the Housing Industry, currently a Senior Property and Department Manager at Right Choice Real Estate Shellharbour and Trainer & Assessor with REINSW.

Linda protects Landlords’ biggest investments by mitigating loss, achieving the highest possible yield, combating any pain points and assists in overcoming any issues with minimal stress. A negotiator between both parties who loves helping suitable tenants find a place to call their home, she is an expert Property Manager who builds and maintains relationships. Motivated and driven by a strong work ethic to ensure a win-win situation for clients alike.

A 2019, 2020, 2021, 2023 Finalist of the Prestigious REB Property Manager of The Year Award and won the Prestigious Award in 2021. Inspired Growth Training, “2019 Department Leader Award”, “2018 The People’s Choice Award” and “2018 Encouragement Award”. Leading Property Managers Australia Finalist in 2017 and 2018. Principal’s Merit Award Annual Corporate Awards in 2006. Property Manager of the Year for zone 1 Annual Corporate Awards in 2007 and the prestigious Illawarra Award of “Office Star of the Year 2008” awarded from a local community radio station Wave FM.


Regan Leatch

Regan is the Owner and Principal of Coral Sea Property Services, a long-standing agency located in Townsville. With a keen focus on communication, accountability, and protecting landlords' rights, Regan's agency has received a number of awards and industry recognition in relation to their service.

From the outset, Regan has defied age barriers, becoming one of Queensland's youngest individuals to obtain a Principal's licence and own his own agency. He takes immense pride in his team of proactive and highly intelligent property managers, who share a common vision and work diligently to achieve outstanding results.

His business is highly innovative and agile with technology-based systems and processes and a strong use of remote professionals to improve the service offering and efficiency of business operations. His passion is finding new ways of achieving better results for his clients and improving the work life for his team. He loves supporting the younger generation in achieving financial success from investment properties.

Setting himself apart from other principals, Regan adopts a hands-on approach to business operations. You will often find him at the heart of the open office, engaging personally with all clients of Coral Sea Property and working with his team to increase service offering and efficiency.

 Expert Panel
From Property Manager to BDM Powerhouse
Tamara Abbott, Shashana McNicol, and Melanie Poole have shattered the misconception that effective hands-on property managers cannot excel as great BDMs. In this dynamic session, led by BDM Coach and Rent Roll Growth Expert Deniz Yusuf, they will share their insights on how their property manager foundation propelled them to BDM success.

Whether you're a Property Manager considering a transition to BDM, have a property manager in mind for promotion, or have lost faith in the potential of property managers as BDM’s, this session is for you.

Prepare as you delve into:
  • Overcoming Challenges: Discover the obstacles to conquer when transitioning from Property Manager to BDM, and explore the key elements they needed to let go of for a successful transformation.
  • Seamless Property Handover: Uncover the ideal steps and strategies for effectively handing over a property to a property manager, once they have been signed up by a BDM. Learn how to ensure a smooth and efficient transition.
  • Unlocking BDM Excellence: Gain valuable keys and tips to become an extraordinary BDM. Identify the pitfalls to avoid, uncover what strategies work, and understand the factors that can make or break your success in this roles.


Tamara Abbott

Awarded the 2022 best BDM in Victoria, 2022 Top 6 BDM in Australia and the 2022 Best BDM in the National Property Management Awards, Tamara is a highly regarded BDM with many years of industry experience and a multi-award winner at OBrien Real Estate.

For Tamara, providing unsurpassed customer service while safeguarding her clienteles’ valuable investments is not just her upmost importance but also her speciality. Respected, consistent and experienced, Tamara ensures her landlords receive world class customer service. Tamara’s attention to detail, processes and systems sets her apart from the competition.

Intuitive by nature, Tamara understands that her high-level communication skills guarantee that all parties are well informed throughout the transaction process and her insightful advice assists Rental Providers with important decision making. Tamara is the standout professional choice for her clients because of her knowledge of relevant legislation and premium marketing expertise.


Shashana McNicol

Shashana started her real estate career in 2008 and quickly discovered real estate is not just a career, it’s her life and passion.

Having purchased her first investment property at the age of 23, and by the age of 27 had built a portfolio of 4 investment properties, Shashana certainly understands the meaning of dealing with investments from both sides of the fence.

After seven years of being a successful property manager, Shashana was challenged to tackle the world of being a Business Development Manager.

So in 2015 the challenge was accepted, even if the push came from her BDMCoach at the time, they clearly recognised the qualities she had, and it was proven right. Listings went from 3-5 per month up to 12-16.

What’s exciting is the challenges haven’t stopped, they’ve kept coming, as you would expect in the world of real estate.

From listing double figures on a regular basis, winning national award recognition, through to having two beautiful children and now also starting her own real estate business, Nourish Property, Shashana certainly has a well-rounded experience in real estate. Her knowledge, understanding and success is a credit to her passion, which she recognised early in her career.


Melanie Poole

Melanie Poole is an accomplished property management professional with a wealth of experience in the industry. She has been a key member of the Daystar First National team for 17 years, serving as both the Head of Property Management and Business Development Manager.

Through-out her career, Melanie has achieved a number of notable accomplishments and won numerous awards for her outstanding contributions to the industry. She is widely recognised as a leader in property management, with a strong track record of delivering exceptional results for her clients.

As the Head of Property Management at Daystar First National, Melanie oversees a team of property managers and is responsible for the successful management of a large portfolio of properties. She is known for her strong leadership skills and is committed to fostering a positive and productive work environment for her team.

As Business Development Manager, Melanie is responsible for driving business growth and identifying new opportunities for the company. She is a skilled negotiator and has a proven track record of securing lucrative deals for her clients.

Melanie is passionate about property management and is always looking for new and innovative ways to improve the customer experience.

Dorothy Hamilton
Unleashing Growth Results through Team Empowerment
In the pursuit of truly exceptional results, you come to realise that implementing changes solely on your own is an difficult task. With limited hours in any busy day, it is crucial to empower your resources and team unleash their full potential.

Dorothy Hamilton, director at Palm Beach First National on the Gold Coast in QLD, has over 35 years of invaluable experience. Managing a rent roll of 700 properties with a team of 9 members, she quickly identified that merely assigning tasks or providing training does not guarantee progress.

Indeed, granting your team autonomy and freedom can sometimes yield lackluster results, especially when it comes to growing the rent roll.

In this highly anticipated session, be prepared to learn:
  • Insights on fostering a culture of accountability within your team, igniting a spark where remarkable results become the norm.
  • Real-life examples of Dorothy's transformative journey, illustrating how she successfully implemented this empowering approach.
  • The top ten actionable steps you can take to empower your team for amazing growth and exceptional results


Dorothy Hamilton

Dorothy Hamilton is a property manager with 35 years on the ground experience in the field. Leading a team of 9 dedicated Property Management professionals, she has a passion for innovation and learning, is an early adopter of all things techy and possesses the ability to implement new ideas. As a National and International speaker, Dorothy has a wealth of knowledge about the industry and is a sought-after professional. She has used her expertise to develop groundbreaking solutions in the industry and has earned a stellar reputation for her work. Dorothy’s commitment to staying ahead of the curve and her dedication to her craft have made her an invaluable asset in the world of property management and business development. Dorothy’s enthusiasm for helping others and her passion for learning makes her a natural fit in the property management industry.

Regan Leatch
Unlocking Rapid Implementation Results After Training
Regan has come to understand a painful truth: merely attending a learning conference or seminar is insufficient without a concrete plan for implementation afterwards! Without such a plan, valuable time and money go to waste.

As the director of the multi-award-winning agency, Coral Sea Property Management in Townsville QLD, Regan has discovered the vital ingredients necessary for achieving rapid results right after attending training.

In this highly anticipated session, Regan will shed light on the wrong mindsets that hinder implementation and show you his tried-and-true system and process.

Within 24 hours of returning to the office, Regan guarantees the implementation from his learning, ensuring a rapid return on any training investment he has spent.

Prepare to implement, as you discover:
  • The exact step-by-step method that Regan has crafted to hold himself accountable for implementation.
  • The carefully designed plan that Regan has programmed one month and three months after any key learning session, laying the groundwork for guaranteed results.
  • An example of a plan that went bad, serving as a valuable lesson in what not to do, giving you the knowledge to avoid making the very same mistake.


Regan Leatch

Regan is the Owner and Principal of Coral Sea Property Services, a long-standing agency located in Townsville. With a keen focus on communication, accountability, and protecting landlords' rights, Regan's agency has received a number of awards and industry recognition in relation to their service.

From the outset, Regan has defied age barriers, becoming one of Queensland's youngest individuals to obtain a Principal's licence and own his own agency. He takes immense pride in his team of proactive and highly intelligent property managers, who share a common vision and work diligently to achieve outstanding results.

His business is highly innovative and agile with technology-based systems and processes and a strong use of remote professionals to improve the service offering and efficiency of business operations. His passion is finding new ways of achieving better results for his clients and improving the work life for his team. He loves supporting the younger generation in achieving financial success from investment properties.

Setting himself apart from other principals, Regan adopts a hands-on approach to business operations. You will often find him at the heart of the open office, engaging personally with all clients of Coral Sea Property and working with his team to increase service offering and efficiency.

Expert Panel
PM Prop Tech Glimpse at 2030
Prepare for an exhilarating session as we embark on a journey to predict the future of PM Prop Tech over the next 5-7 years. Join industry visionaries Tal Meser (Tapi), Brad Filliponi (BoxBrownie), Nina Sutton (Property Management Partners), and Michael Sanz (IGT and Teams By Design) as they share their insights, enabling you to stay ahead of the curve and prepare for the exciting changes that lie ahead.

In this session, you will discover:
  • The Rise of AI in Prop Tech: Explore how Artificial Intelligence is revolutionising the Prop Tech landscape. Gain a glimpse into the year 2030 and witness the remarkable capabilities of AI in enhancing and streamlining Property Management. Uncover how AI will make Property Management better, more efficient, and deliver better results.
  • Game-Changing Innovations: What lies on the horizon for Prop Tech? Delve into the cutting-edge advancements that are set to redefine the industry. Discover the game-changing technologies and trends that will shape the future of Property Management. Be prepared to embrace innovation and seize new opportunities.
  • Elevator Pitch Competition: Brace yourself for an exciting competition! Our panelists will deliver 60-second elevator pitches, vying for the title of the best promotion. As a valued audience member, you will have the opportunity to vote for your favorite pitch, determining the winner and awarding them a coveted prize.


Michael Sanz

As an international keynote speaker and business coach, Michael has spent the last decade specialising in property management outsourcing by using virtual assistants to drive business growth and efficiency. With over 20 years’ experience in property management, sales, and mortgage broking, he has a deep understanding of the entire industry and the challenges all businesses face. Throughout his decorated career, Michael has helped countless companies optimise their operations and achieve their goals through his expert use of virtual assistants and developed systems and processes.

Michael is also a thought leader and pioneer in the use of virtual reality technology and live-streamed 360-degree tours in property management, providing a unique and dedicated service to customers. He has presented at conferences and events across the globe in the USA, Europe, Asia, NZ and of course, Australia – sharing his knowledge and experience with other industry professionals.

His approach is driven by his passion for technology, systems and his ability to identify opportunities for improvement. He is known for his exceptional people skills, integrity, and ability to inspire and excel. He is a highly-rated speaker and his clients testify to his effectiveness in driving growth, efficiency and excellence. With a track record of delivering results and a commitment to professional and thorough communication, Michael is the go-to expert for businesses looking to take their business to the next level.


Tal Meser

Tal first started coding at the age of 6. Building and exiting his first tech business before hitting his teens, Tal lives and breathes start-ups and is passionate about disruptive technologies.

Tal is the CEO and co-founder of Tapi, the platform transforming the way property managers get property maintenance done. Tal has spoken at countless industry events and was a finalist for the NZ Hi-Tech Young Achiever Award as well as winning Innovator of the Year at the annual Property Management Conference (PMC).

He's excited to speak at this year's Proptech Panel with fellow leaders in the industry.


Brad Filliponi

BoxBrownie.com’s co-founder and professional real estate photographer, Brad holds a wealth of knowledge that benefits many industry professionals. He is passionate about helping others to build a culture of success and create incredible marketing imagery that captures the attention of potential buyers. Brad also holds a deep knowledge base on what industry professionals are looking for and develops strategies to meet this demand.


Nina Sutton

Nina Sutton, the visionary founding director of Property Management Partners, embarked on her mission in 2019 with a singular goal in mind: to foster collaboration and provide unwavering support to the Property Management Industry. With a wealth of property and business experience spanning over 15 years, Nina is a seasoned expert in all facets of the field, from comprehensive training and consulting to the establishment and management of highly successful property management departments. As an official PropertyMe training partner, Nina's extensive knowledge of the software is unparalleled, having worked with and trained agencies nationwide since its inception in 2013.

Not content with merely training and consulting, Nina also heads a thriving property management consulting business, delivering top-notch services to agencies across Australia. Her remote and on-site property management solutions, implemented by a dedicated team of over 50 staff members, have consistently yielded exceptional results. Throughout her real estate career, Nina's guidance and expertise have brought solace to countless clients, earning her a reputation for energy, professionalism, and a personable nature that forges lasting working relationships.

Nina's influence extends far beyond her own ventures. As a fully licensed agent, she frequently takes the stage at prestigious property management conferences, orchestrates global events, and generously shares her knowledge through training and mentoring programs like the acclaimed National PM READY course. Her unwavering passion for the industry drives her to continuously seek opportunities for collaboration and lead transformative initiatives, ensuring a prosperous future for property management professionals nationwide.

Mark Carter
Unlocking ‘Extraordinary’ In Your Team
Get ready to supercharge your team and take your brand to new heights with this empowering session. You will receive a comprehensive toolkit that will enable you to unlock the untapped potential within your team and propel your brand to extraordinary success.

We all know that team members who consistently go above and beyond are a rare gem to find.

But fear not! In this session, Mark will equip you with the knowledge and strategies to not only discover these exceptional individuals but also create a culture of ‘discretionary effort’ within your team, to go that ‘extra mile’ and reach for the ‘extraordinary’ next level in performance.

By the end of this session, you will have the following invaluable insights:
  • The Four Pillars to Unleash ‘Discretionary Effort’: Discover the key pillars that have the power to unleash the hidden potential within your team. Mark will unveil the secrets to inspiring your team members to go the extra mile willingly and consistently. Prepare to witness a remarkable transformation as discretionary effort becomes the norm within your rent roll.
  • The Four Killers that HINDER Extra Effort: Learn to identify and eliminate the roadblocks that hinder your team's ability to give their best. Mark will shine a light on the common culprits that impede progress and hold your team back from reaching their full potential. By eliminating these killers, you will create an environment that fosters growth, enthusiasm, and remarkable achievements.
  • The Secret Ingredient that Ignites Extra Effort and Momentum: Learn the exact ingredient that triggers a surge of extra effort and momentum from your team. This secret lies in unlocking their motivation and creating an environment where they genuinely want to give their all. With this knowledge, you will inspire your team to surpass expectations and achieve extraordinary results.


Mark Carter

Mark Carter is an international keynote speaker, trainer, author and coach. He has
over 25 years’ experience as a global learning and development professional. His
TEDx talk was the trailer for his latest book, ‘Add Value’, published globally by Wiley.

Mark is the founder of a learning management system for SME’s and accredited in a
variety of globally recognised behavioural tools. He regularly consults businesses
around key pillars such as: leadership, culture, onboarding, sales, adaptability, and
presentation skills. Mark contributes across mainstream media: TV, radio, print and
industry specific publications.

Mark is often asked about how do you go from being a leader across Europe for
Contiki Holidays to a respected, sought-after speaker. A decade of experiences in
Europe armed him with a wealth of knowledge around people, human behaviour,
the psychology of decision-making and what makes people tick both personally and
professionally. Coupled with his own insatiable hunger for continued professional
development Mark has risen to become an innovative professional in his field.

So, from connecting with happy go lucky passengers in Europe, Mark now connects
with people globally on a deeper, more meaningful level in their own lives.
Upgrading from a charming tour guide to a wise sage and masterful storyteller, it’s
no wonder he’s a sought-after speaker!

Born in England, raised in Scotland, nurtured by Europe and matured through
several round world trips, Mark Carter is a truly global citizen. He now calls Australia
home where he enjoys the fruits of a sunny lifestyle. Mangoes, after all, don’t grow
in Edinburgh.

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